Shoretel softphone no audio. They use SSL VPN which is mostly working on the XG.

Shoretel softphone no audio We had another headset that was bulkier and it would break physically but it would not give us the audio fail errors that the blackwire headsets give us via the Shoretel software. I dial out you can hear and communicate both ways without issue. I'm on ShoreTel 13. I have a end user that when they answer an incoming call it is always dead air. 1802. A Dec 13, 2021 · This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. If required, plug your audio device into the computer’s headset port or use the computer’s built-in speakers. Soft to soft fails. When you have a message in voice mail, this will be flashing red. Apr 2, 2015 · Yes and no. I've checked firewalls and installed/reinstalled. After users assign their extension to SoftPhone, they use the computer's audio devices to place or receive voice calls and send or receive voice messages. Jul 2, 2013 · I need help! We use shoretel in our site for communications. I probably… The ShoreTel button appears as the ShoreTel logo in the upper left corner of the ShoreTel Communicator window. I've disabled all AV/firewall on my test box without any change. She wants to This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. Sep 17, 2009 · Softphone greyed out 09-17-2009, 08:12 AM Hello Guys, I have a client with his Softphone grayed out. 1233. Hello, Is it possible to have Shoretel Communicator output the incoming call rings to computer speakers, but then have audio output to a headset after the call is answered? If a user has their headphones off during the day, they cannot hear incoming calls. We are a healthcare place and we had nurses use the softphone and it just gave us problems left and right. Ensure your headset is connected. The ShoreTel button appears as the ShoreTel logo in the upper left corner of the ShoreTel Communicator window. MESSAGE INDICATOR: Located in the upper right corner of the telephone. When designing and sizing a ShoreTel system with users that will be utilizing softphones, ShoreGear switch resources must be made available. softphone to softphone internal communications, one microphone is inoperable. Shoretel 14. Problem seems to be with Shoretel communicator or phone server software. To switch to a different audio device, in the Capture audio through field, click the drop-down list, and select the preferred audio device. 0 I have communicator and USB headsets installed on 30 PCs in an office. I've told the admins repeatedly not to add Softphone licences to users accounts without letting me know, however, this never happens and at the moment I have a large amount of softphone licences being used. Author GroupInformation Jun 16, 2014 · We are using Shoretell Softphone communicator. Softphone to external call - works as expected. This type of software application functions as a virtual phone and provides DTMF, 2-way audio, and appears graphically as a real phone on the computer's screen. In this video we walk through how to set up the softphone option in Mitel Connect so you can use a headset or external microphone/headphones for your calls. Oct 24, 2011 · Hey everyone. Connection thru SonicWall. It definitely helps make the Shoretel softphone more usable. ShoreTel IP Phone 480/480g User Guide. A These are internal softphone users, no phone, wired or wireless headsets (plantronics). Confirm successful installation Call control may not work because the ShoreTel Telephony Interface is not installed properly, or the Mitel/ShoreTel softphone failed to configure properly. The current workaround is to call out to our main number and enter the employees extension. ) I would recommend turning up the gain on the trunks. About This Book This book is intended for those who use the ShoreTel IP Phone 480/480g in a ShoreTel Connect CLOUD or ShoreTel Connect ONSITE system. 1 + you can use Shoretel VPN Concentrator (10 or 100 users) and give the users a phone to place at their location Nov 17, 2021 · mitel cloud portal, portal shoretel sky, shoretel portal, shoretel voip, username, sign, rights. Jan 8, 2014 · Find answers to Shoretel Softphone Issue from the expert community at Experts Exchange The ShoreTel button appears as the ShoreTel logo in the upper left corner of the ShoreTel Communicator window. 2, and all of a sudden, Softphones won’t connect when switching from Primary Phone to Softphone in Communicator. Watch this quick tutorial of how to set your communicator to its softphone Changing Automatic Off Hook Preference ShoreTel users who frequently use a headset may want to use the Automatic Off Hook Preference feature to select which audio path (speakerphone or headset) is automatically activated when placing or receiving calls. Can make calls both ways over VPN but external people can’t hear me over VPN although I can hear them fine. I try to install shoretel communicator on her local machine and when I’m in the set up I put the server name/ip address but it doesn’t get connected to the server. There are two ways of correcting one-way audio when using the softphone, one is to have a defined default device and default communications device, and the other is to disable exclusive mode on the headset and mic. I can get Windows sounds through the headset (new e-mail arriving, etc), but am not able to get Connect to recognize it as a softphone audio device. Hey everyone. One Way audio, headset not connecting, hook button not working or dropping the call. 4000. Currently i have two users who, when they select "softphone" in the dropdown in communicator see no response from the software and no change to the active phone. However, when I get everything balanced just right the softphone ringtone is super loud. Learn about ShoreTel compatible headsets to optimize your phone system. She is on Windows XP and uses a Plantronics C210 USB headset. So I heard shoretel has this function called softphone but mine doesnt have softphone on there? How can i get it installed on there? We dont have shoretel sky phones, only the normal one in shoretel Jan 4, 2012 · ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. They have an internal ShoreTel phone server. 14, all files and registry keys then reinstalling however I still have no luck getting his softphone to work. We have been having issues where the users will call each other, and shoretel will show as connected, but there will be no audio. 45 votes, 102 comments. Has anyone used a particular headset with any success on Shoretel via Softphone over vpn ??? Jun 10, 2008 · Hey everyone. Have enabled persistent nat, d… To set up a client computer to use the soft phone, on the client computer Run Client Component Pack. This plan does not include no-charge technical assistance. Author GroupInformation Nov 13, 2017 · This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. View the Shoretel Telephone Quick Reference Guide. Dec 15, 2017 · We are running ShoreTel Connect Build 213. Core Plan Support Core support is for customers with advanced technical knowledge of their ShoreTel or MiVoice Connect system and do not need regular support features. *** TCP:53 is required if your DNS Server is outside of your local subnet SoftPhone is a ShoreTel Communicator component that performs voice calls and voice mail functions directly through the computer running ShoreTel Communicator. I have swapped the phone out from a Ip480 to a 420 and the To switch to a different audio device, in the Capture audio through field, click the drop-down list, and select the preferred audio device. 10. As part of configuring you as a user of ShoreTel Communicator, your system administrator initially set your ShoreTel Communicator and voice mail passwords. SOFT KEYS: The soft keys are the buttons located at the bottom of the LCD display. both have been disaster for our remote users. Back in April (the last time I worked from home) I was able to find a setting to play phone audio from Shoretel on my work computer and hear it and use my microphone on a headset connected to my home computer. For obvious reasons ShoreTel / Mitel uses Microsoft's audio interface rather than trying to handle audio devices directly. We are using the Mitel Micollab app for the enhanced twinning license (rather than the full softphone license) We set up the MBG virtual server, got an SSL, changed firewall settings, and made the configurations as indicated. 25. Sep 18, 2018 · Hello all, having an odd issue. Am I missing something? For example. Here you can ask questions, talk, and/or complain about running a ShoreTel PBX, ShoreTelSky, or any other ShoreTel product. With the new Mitel Connect there are no network adapter settings for the Softphone. Been trying to Dec 12, 2022 · This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. 480 ip phone pdf manual download. If he logs into another computer the softphone works normally. Jan 23, 2018 · With the new Mitel Connect Softphone I am unable to use call control from the Jabra wireless headset. Jul 21, 2021 · Trying to get a user access to the soft phone, however each time i try to switch to SOFTPHONE i get "Softphone timed out" "Registration" in my mitel connect Lots of licenses for soft phones, not sure what im missing. Jul 19, 2018 · The issue happens when a call comes into a sip trunk and the operator transfers that call to the user with the soft phone. I have installed the TAPI software on all the systems and the vendor software and I get nothing but complaints. (All trunk types support a gain if you go to the appliance page that supports the trunks). x network), and we can even dial extensions between the desk phones and the softphone in both directions, but once connected, we get no audio. But when a poor softphone user adds that monitored extension to their toolbar, it's seems basically useless. Jan 15, 2008 · Hey everyone. Aug 19, 2020 · Setting up users to use the softphone over VPN on Win 10. I have multiple Jabra Wireless headsets and each have the USB Base connection to the PC/Laptop. I can't seem to find the setting now--can anyone help? Sep 17, 2009 · Softphone greyed out 09-17-2009, 08:12 AM Hello Guys, I have a client with his Softphone grayed out. The first time you start ShoreTel Communicator, you are prompted to change these passwords to a password that you want to use. Mar 3, 2021 · Are any of you folks effectively monitoring calls with Mitel Connect (Build 214. Now updated to build 22. I did the configuration on the Shoreware director to allow Softphone on her profile. Hi so one of our phones are not working. Users complain about one way audio or their softphones not connecting still, but 9/10 times restarting the app fixes it. Googled for a solution, and the best I got wa sto turn off power mgt on ny NIC. It is only happening on incoming calls thou. 18. ) I would look to see if you can find another driver for the microphone. ** Jan 25, 2017 · Four common culprits to one-way or no-way audio on VoIP calls with troubleshooting tips. The Jabra dashboard recognizes shoretel softphone, but it says "Not Ready", hence the call control features do not work. Is there any way to increase the softphone volume in Shoretel, or is there a better headset recommendation than Logitech USB Communicator Pro headphones? Aug 19, 2020 · Setting up users to use the softphone over VPN on Win 10. 3 to 13. For 2. Mar 16, 2020 · The linked document describes how to access a Mitel (Shoretel) soft phone from your PC. 1 site, quality issues on internal and trunk calls. I've tried a few things over the past few years and have had no change for them. Oct 4, 2017 · I have a decent sized team that gets a large amount of incoming calls to the workgroup. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Quick tutorial for ShoreTel technicians and it assumes you know what you are looking at as this video has no sound! Shoretel Sky Softphone is an application that allows you to place calls from your PC. Jul 22, 2021 · On the Dashboard, click the tab. Aug 24, 2011 · SoftPhone Initialization Failed: The network adapter is disconnected or not present. What say you, r/shoretel? The issue I have is when I am wearing headphones and have all my Windows audio routed this way so I can listen to music, I need to crank up my ShoreTel audio in the mixer so I can balance my music with my telephony. When I'm logged into my Mitel Connect Client everything works fine. Clicking on the ShoreTel button displays commands for the most common features and to access online Help. Neither side of the call can hear each other. cannot hear. 2 running on Win10 no av just ms defender. Shoretel Sky Softphone is an application that allows you to place calls from your PC. 0 Thoughts? With the appropriate permissions (set by your ShoreTel Connect administrator or authorized contact), you can log in to any ShoreTel IP phone in the ShoreTel Connect system to assign your extension or phone number to that phone. Oct 4, 2016 · We have gotten numerous problems with these headset via our Softphone users. Using shoretel 14. You might want to check the audio settings in shoretel. Does any Hi so one of our phones are not working. Does any May 19, 2011 · I have a user complaining that his softphone volume with outside callers is too low, even with volume set to max in Windows. May 14, 2009 · Tweet #7 06-11-2009, 06:35 AM The following defects have been corrected in ShoreTel 8. 46. internal calls from softphone to physical physical phone or another softphone - dont work. When the softphone is open click options and check in there. Jul 15, 2014 · It isn’t the softphone that is inconsistent it is the Internet connectivity of your end users. This was not an issue on the Cyberoam SSL VPN, but on the Sophos it doesn't work. The client connects to the call but both ends hear silence. Jan 22, 2008 · Make sure you have full bandwidth (no downloading). Apr 18, 2020 · We have a new softphone system installed. May 28, 2021 · We've always had this problem going back to 14. 2558. I ended up moving all of my inbound channels from our original T1 to SIP channels to fix the audio issues but you were operational before this, and you have operational phones otherwise. Verified that your configured network adapter is still present and connected. Jan 19, 2017 · Sorry to necro a dead threat, but i wanted to update. AUDIO CONTROL KEYS: Located to the left of your dial pad, the audio control keys allow you to do the following: Control volume This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. Mar 25, 2009 · Hey everyone. And communications between VOIP phones are point to point. Jun 2, 2014 · This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. 0)? Mitel allows you to add a monitored extension via Client Toolbar under Programmable Buttons. Im not very network savy but this is the setup as per the customer. Have enabled persistent nat, disabled sip transformations and allowed UDP and TCP 1024 - 65,535 in the VPN > Lan and Lan > VPN rules in firewall. 1 build 13. We have Tried the Jabra Pro 930 and the Plantronic Savi 400 series. We tried different ethernet cables, and its not turning on at all. 2, but in the old Shoretel Communicator we could select a network adapter under the Softphone settings and force traffic to use the VPN tunnel. I just wish there was a way to make it reliable like Skype or Slack, the phone on those connects and works every time without Do a Wireshark packet capture of the machine you're using Communicator softphone on, while trying to open the Softphone, and do captures of the DVS, Director, or switch side it's trying to communicate with. Mar 18, 2013 · Hey everyone. Jul 22, 2009 · You have several option depending on what you have in place or budget $$$ availability to add new services. 3801. Is this possible ? Have you tried logging in on a different machine with their credentials to see if it's localized to the one machine? To clarify, I'm assuming you're seeing this in the connect software/softphone and not on a hardware phone display. I've tried removing the Shoretel client 12. At best when a call comes to Silent monitor for soft phone users Hello, I am running a Mitel Mivoice Connect 22. The solutions include checking that the ShoreTel software is using the correct network adapter and audio devices, exiting any running agent processes, and ensuring the ShoreTel icon in the We have a handful of softphone users and one in particular who is 100% remote. Is anyone else Check that you have a headset connected to your computer, if there is no audio device that the softphone can call on, the call is automatically denied by your softphone and you can thus not answer the call. We've found that the solution is to allow the application through the firewall, but I'm not sure if this is the recommended way of solving this issue. The this feature with "soft phone" works, when the computer is internal and not Hello, We're currently spinning up some softphones for our users to use while at home, via a VPN. You can control the call activity with Personal Call Manager. May 13, 2025 · Discover our ShoreTel headset compatibility guide at Headsets Direct. Started the morning with people unable to hear callers from the queue. Nov 4, 2020 · This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. The audio will not run through the switch, but will go directly phone-to-phone. The solutions include checking that the ShoreTel software is using the correct network adapter and audio devices, exiting any running agent processes, and ensuring the ShoreTel icon in the system tray is active. I can't seem to find the setting now--can anyone help? Changing Automatic Off Hook Preference ShoreTel users who frequently use a headset may want to use the Automatic Off Hook Preference feature to select which audio path (speakerphone or headset) is automatically activated when placing or receiving calls. We ordered a Plantronics Savi 430 wireless headset and are attempting to use it as a softphone. They have some users that use the desktop client (Communicator) as a soft phone to make calls from there computer. Everything is fine for inbound/outbound calling except that one VPN softphone user can't call another VPN softphone user internally. It seems to be the problem with the phone itself as we tried to plug it in other places. She was operating fine until we upgraded to from 12. Communicator talks to the Director server, but when you’re using a softphone, the PC is the endpoint for the RTP stream. Any ideas what else I can try Having a softphone connected to your ShoreTel communicator makes life much easier. I’ve tried setting the sound file to “none” for incoming external calls, I’ve disabled the call waiting Confirm successful installation Call control may not work because the ShoreTel Telephony Interface is not installed properly, or the Mitel/ShoreTel softphone failed to configure properly. Calls from SG560 to softphone, softphone will ring but no voice connection when answered. . Note: If you do not see the Softphone tab, contact your Connect administrator. So I heard shoretel has this function called softphone but mine doesnt have softphone on there? How can i get it installed on there? We dont have shoretel sky phones, only the normal one in shoretel Jul 2, 2013 · I need help! We use shoretel in our site for communications. May 23, 2011 · When you install the Plantronics desktop software it will sense that Shoretel Call Manager is present and will present a continuous, audible beep in the headset when you have an incoming call, then you can use the headset button to take the call and press again to end. What i always suggest to people is not to use the SoftPhone at home. Core support also includes advanced replacement of system components and new software releases as they become available. The users in that workgroup complain about how loud it is for incoming calls in their headset when using softphone. Users that use just a phone or have a headset plugged into phone don't have any issues with quality. Apr 28, 2011 · Hey everyone. Feb 28, 2019 · A work from home user using a vpn and a softphone with headset is having issues with outbound calls. Click the Softphone tab to display the softphone options. Sep 17, 2025 · Client - Troubleshooting Audio on the Softphone for Windows Troubleshooting steps on how to fix no audio occurring with making or accepting calls within the Client using the Windows PC. To configure sound and audio device properties for Windows operating systems, you must set the PC speakers as the default audio device and adjust the Sep 26, 2012 · Both MGCP and SIP use RTP for audio transport. She is complaining that when calls come in she no longer gets the ring tone through her computer speakers - the ring tone comes through her USB headset as well as the voice audio. upgrading to this version fixed our clients issues with this surakmn Junior Member Join Date: Aug 2010 Posts: 1 Jun 16, 2014 · We are using Shoretell Softphone communicator. A couple of days ago, it stopped working. A softphone is the software-based equivalent to your campus desk phone. I've also experienced the same utilizing basic USB Logitech headsets. This document provides troubleshooting steps for common issues with softphones, including being unable to switch to the softphone, inability to make or hear calls, and softphone initialization failures. I'm working on new security policies related to softphones due to all the remote work now. On the second pane, click . I can make receive calls no problem. Also for: 480g, Brilliantly simple 480, Brilliantly simple 480g. It should come as no shock to anyone that The ShoreTel Softphone application associated with the ShoreTel Communicator requires ShoreGear switch IP resources. I've tried the old wired USB headset that used to work on my old machine and a new Bluetooth one. 100. Anyone dialing my extension will just get dead air - no redirect or anything. The ShoreTel Communicator for Mac Softphone allows you to make calls and use voice mail directly through your computer’s audio features. View and Download ShoreTel 480 user manual online. 0: When users upgrade their Softphone, they have no audio. We have 4 Nortel BayStack 5520 switches – 2 on the 6th floor & 2 on the 4th floor. Has Anyone found a wireless headset that works with Shoretel Connect. 100% of the time no audio either direction. If you are on 8. Feb 6, 2012 · Hi, I have around 1000 users on my Shoretel system and 7 different admins that have access to the Director. Check out ShoreTel phone headsets today! As part of configuring you as a user of ShoreTel Communicator, your system administrator initially set your ShoreTel Communicator and voice mail passwords. Internal calls from physical phone to softphone - works as expected. Nov 5, 2019 · This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. 3 and have two SG-220T1 switches acting as primary and secondary switches, along with a 24A switch for all my analog needs. I have a user who I need to install Softphone, will be working from home. Apr 2, 2015 · I have been using the softphone in Communicator with a USB headset and loving it. Configure sound and audio device properties. No error message, just nothing happens. Which I did already. It can send and receive calls on any computer that can run the Mitel/ShoreTel Connect software. Sonicwall is NSA4600. Any ideas what else I can try Jul 8, 2010 · Shoretel Sky Softphone is an application that allows you to place calls from your PC. - If you have VPN access to the office; the users can use their PCM & Softphone w/USB headset or external assign to a land line or Cell # where they are. This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. Aug 9, 2011 · Hey everyone. AUDIO CONTROL KEYS: Located to the left of your dial pad, the audio control keys allow you to do the following: Control volume May 23, 2011 · When you install the Plantronics desktop software it will sense that Shoretel Call Manager is present and will present a continuous, audible beep in the headset when you have an incoming call, then you can use the headset button to take the call and press again to end. 3. I could hear fine, but the folks on the other end could not hear me. However, if I'm not logged into the Mitel Connect Client, I cannot receive calls. My work computer uses Shoretel to field phone calls. Please feel free to join and share your experiences. Oct 21, 2010 · This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. Our licenses are active. Use the following steps to check the installation and configuration. Mar 24, 2020 · To 1. My staff is having some intermittent issues with the Mitel Connect Client, and I hope someone here may have had similar issues that could help us resolve this problem. The person cannot hear them, they cannot hear the person. Apr 16, 2009 · Short Tutorial on how to configure ShoreTel SIP to support an X-Lite softphone. ShoreTel Communicator; one way audio with softphone? I had this setup and working but after changing computers recently no one can hear me on any calls I make or receive. Learn about these common troubleshooting commands that you can use on your ShoreTel phones to help troubleshoot common issues. Mitel Soft Phone Issue I've been trying to mess around with only using a Soft Phone. Given that this is somewhat uncontrollable for businesses because they have users working on residential connectivity, which usually has zero to no service level agreement or way to privatize the line for packet tagging the only thing you can do is ditch the softphone when it isn’t working too Hey everyone. A softphone is an application that runs on a computer and functions as a phone, but without the handset that is normally associated with a phone. Jan 8, 2014 · Find answers to Shoretel Softphone Issue from the expert community at Experts Exchange This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. When communicating softphone to hardphone internally all is fine, or when communicating from softphone to external numbers all is fine. You can choose the sounds that the SoftPhone plays for incoming internal and external calls, as well as specify SoftPhone device settings. Deskphones can hear callers. They use SSL VPN which is mostly working on the XG. Jun 23, 2025 · Client Softphone Best Practices This article provides supplementary information for configuring, using, and troubleshooting common issues with the Softphone feature in the Client. Evrytime the app launches and I connect to softphone it will be connected, but after 2 minutes will dc. 7600 environment and am running into issues getting the silent monitor feature to work with extensions while both the supervisor and agent are in softphone mode. Note that ShoreTel is completely rewriting the SIP implementation in ShoreTel 13, so this may no longer be true in that version. 0 on VMware View virtual desktops. See "Modifying available client applications and client roles". 2 build 19. Access and download Mitel applications to enhance communication, collaboration, and productivity. Explore tools designed for seamless business connectivity. I have verified the softphone settings, and tested the headset microphone through the microphone settings in Windows. We did an update to the newest Shoretel (now Mitel) system, and things seem to work better. Nov 19, 2007 · This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. Hey all I worked for Shoretel and then eventually Mitel for almost 4 years on the 14. You are also asked to record your name for use by system and voice mail. My customer has verified VLAN Trunking is enabled. It describes the phone’s features and how to use them. IT people from the comapny alreay Running 14. A softphone can be useful if you are working remote and wish to receive calls to and place calls from your office phone extension [View Here] The ShoreTel button appears as the ShoreTel logo in the upper left corner of the ShoreTel Communicator window. When she calls out the person receiving the call will answer. 2 and then Connect product. We would like to show you a description here but the site won’t allow us. Jan 14, 2015 · Hi, Have a query with trying to get the incoming ringing to ring on the laptop's speakers but then have the audio through the usb headset. When we go to make a call from the micollab mobile app on the smartphone or the web client portal, the Apr 29, 2020 · We are having an issue where users, using our VPN connection, with the Fortinet VPN client and using the Mitel Connect software do not get the audio portion of a phone call. The user is able to hear transfer calls just fine thou. All softphone users. I am working from home and using LogMeIn to remote access my work computer. I checked the codec on the softphone and is matches the preferred one in the server. I need to know if there is a way of identifying which user accounts have a The ShoreTel Communicator for Mac Softphone allows you to make calls and use voice mail directly through your computer’s audio features. Mar 16, 2020 · I can get the softphone to register and authenticate via the internet and business IP (not the dedicated 10. Now the uptime is 6 minutes, but it will still dc and not stay connected. I’m stumped. snecrh bodomnd vpwicj tmgcw tova qkfpqwq qsteqwg totbc lfhb knuo ojyaoc ixq otwwratr xmukn oavmgnt